At Rima Academy, protecting your personal information is one of our core commitments. This Privacy Policy explains how we collect, use, store and protect your personal data whenever you visit our website or use our online language learning platform.

By accessing our platform, creating an account or enrolling in one of our language courses, you acknowledge that your personal data will be processed in accordance with this Privacy Policy and applicable data protection legislation.

1. Personal Information We Collect

If you create an account or enroll in a course

Depending on the services you use, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing information when purchasing paid courses
• Account details
• Course enrollments
• Learning progress
• Quiz and assessment results
• Certificates issued through the platform
• Support requests and communications
• Language preferences
• Technical information such as IP address, browser type, operating system, device information and pages visited

If you browse our website

When visiting our website, we automatically collect limited technical information required to ensure the proper operation, security and performance of the platform. We may also collect information that you voluntarily provide through contact forms or newsletter subscriptions.

2. Why We Process Your Data

Account Management

We use your information to create your account, authenticate your identity and provide access to your courses and learning materials.

Course Delivery

Your information allows us to provide access to lessons, quizzes, assignments, certificates and all educational services available on the platform.

Payments and Invoicing

If you purchase a course, we process the information necessary to complete your payment, issue invoices and comply with legal accounting obligations.

Educational Communication

We may contact you regarding course access, lesson updates, schedules, certificates, technical support, important service notifications and account security.

Marketing Communications

With your permission, we may send newsletters, course announcements, learning resources and promotional offers. You may unsubscribe at any time.

Platform Improvement and Security

We analyze platform usage to improve user experience, prevent fraud, detect technical issues and maintain a secure learning environment.

3. Data Retention

We keep your personal information only for as long as necessary to provide our educational services and meet our legal obligations.

• Account information is retained while your account remains active.
• Learning history and certificates may be retained to verify completed courses.
• Billing information is retained according to applicable accounting legislation.
• Marketing preferences are stored until you withdraw your consent.
• Technical logs are retained only as long as necessary for security and system maintenance.

4. Sharing Your Information

We never sell or rent your personal information.

Your information may be shared only with trusted service providers who help us operate the platform, including hosting providers, payment processors, email delivery services, analytics providers, technical support partners and professional advisors where legally required.

Whenever information is shared, appropriate safeguards are implemented to ensure compliance with applicable privacy laws.

5. Your Privacy Rights

You have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your personal data where legally permitted.
• Restrict or object to certain processing activities.
• Receive a copy of your personal data.
• Withdraw your consent at any time.
• Lodge a complaint with the appropriate data protection authority.

6. Children’s Privacy

Some courses may be available to learners under the age of 18. Where required by law, enrollment and data processing will be carried out with the consent of a parent or legal guardian.

We do not knowingly collect personal information from children without the appropriate authorization.

7. Cookies

Our website uses cookies and similar technologies to ensure the platform functions correctly, remember your preferences, improve performance and understand how visitors use our services.

Where required by law, you can manage your cookie preferences through our cookie banner.

8. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration or loss.

Access to personal information is limited to authorized personnel and trusted service providers who require the information to deliver our services.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.

The latest version will always be available on this page.